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3 types of social media customer advocacy

  Get your customers talking about your service on social media.

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Best practices for customer service phrasing

  Customer care agents must use polite and professional phrases.

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Time to rethink “the customer is always right”

  Customer care center employees need to have the power to recognize when consumer makes a mistake.

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Social media innovations may help brands learn more about consumers

  Companies that listen to Facebook conversations may get a new tool for understanding consumers.

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Be the convenient care option for millennial customers

  Millennial customers don’t want products and services that require extra work.

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Replacing flights and ninjas: Care agent knowledge of products and services

  Toy companies need to care about products as much as children do.

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Customer care centers can’t LOL at text messaging

  Consumers like to talk to businesses through text when they need fast results.

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Social media innovations for customer service in 2016

  A new partnership will add features to Twitter’s customer service capabilities.

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5 ways contact centers can get to know their products

  There’s more to products than what’s written in the manual.

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4 tricks to create a real relationship with your customers

  Keeping customers happy allows businesses to stand out in a crowded marketplace.

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4 best practices to empower customer care agents

  Trusting employees usually leads to contentment and investment.

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5 mistakes businesses make with live chat

  Annoying website chat boxes can turn away consumers.

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International audiences want social media options for customer service

  Customer care centers must be ready for social media messages from global consumers.

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5 tips for building consumer confidence in your brand

  There are many tactics care centers can use to build consumer confidence.

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5 big warning signs you need a customer service solution

  A lack of return customers and high employee turnover are signs you shouldn’t ignore.

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5 ways to keep holiday shoppers jolly

  Is your business ready for holiday shopper questions?

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Use the holidays to celebrate your employees

  Office parties can bring the entire company together.

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No bad apples: The relationships behind poor employee performance

  Constructive criticism shouldn’t kill employee enthusiasm.

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Show appreciation for your customers this Thanksgiving

  Thanksgiving cards are a chance to make contact with consumers.

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Brands cooperate on social media…and fight over cookies

  One brand used social media to ask another company for a breakfast assist.

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