3 types of social media customer advocacy
Get your customers talking about your service on social media.
Best practices for customer service phrasing
Customer care agents must use polite and professional phrases.
Time to rethink “the customer is always right”
Customer care center employees need to have the power to recognize when consumer makes a mistake.
Social media innovations may help brands learn more about consumers
Companies that listen to Facebook conversations may get a new tool for understanding consumers.
Be the convenient care option for millennial customers
Millennial customers don’t want products and services that require extra work.
Replacing flights and ninjas: Care agent knowledge of products and services
Toy companies need to care about products as much as children do.
Customer care centers can’t LOL at text messaging
Consumers like to talk to businesses through text when they need fast results.
Social media innovations for customer service in 2016
A new partnership will add features to Twitter’s customer service capabilities.
5 ways contact centers can get to know their products
There’s more to products than what’s written in the manual.
4 tricks to create a real relationship with your customers
Keeping customers happy allows businesses to stand out in a crowded marketplace.
4 best practices to empower customer care agents
Trusting employees usually leads to contentment and investment.
5 mistakes businesses make with live chat
Annoying website chat boxes can turn away consumers.
International audiences want social media options for customer service
Customer care centers must be ready for social media messages from global consumers.
5 tips for building consumer confidence in your brand
There are many tactics care centers can use to build consumer confidence.
5 big warning signs you need a customer service solution
A lack of return customers and high employee turnover are signs you shouldn’t ignore.
5 ways to keep holiday shoppers jolly
Is your business ready for holiday shopper questions?
Use the holidays to celebrate your employees
Office parties can bring the entire company together.
No bad apples: The relationships behind poor employee performance
Constructive criticism shouldn’t kill employee enthusiasm.
Show appreciation for your customers this Thanksgiving
Thanksgiving cards are a chance to make contact with consumers.
Brands cooperate on social media…and fight over cookies
One brand used social media to ask another company for a breakfast assist.