How emojis impact customer service on social media
Social media customer service presents a unique challenge to businesses of all sizes.
3 ways knowledge is power in customer service
When it comes to customer service, brand and customer knowledge are valuable resources to help drive positive relationships.
Consumer electronics businesses handle recalls of innovative products
A new product creates a demand for information.
Ring in 2017 with exceptional customer service
Customer service can take a leading role in building your brand for the new year.
Predicting the unpredictable with travel consumers
Travelers often have unique care requests.
3 must-do’s for consumer care during product recalls
Product recalls may offer a chance to prove commitment to customer satisfaction.
Millennials are talking, are brands listening?
Dissatisfied millennials will likely voice concerns with brands.
Modern customers willing to exchange data for personalization
While most customers are cautious, they recognize what information is necessary for special treatment.
Luxury brands finally using the Internet for quality consumer care
Luxury websites provide new features for product information.
The utility industry must prepare for growing consumer feedback
Millennial consumers will contact companies as soon as there is a service problem.
3 ways to create memorable customer service engagements
Customers only remember very positive or negative interactions with support agents.
3 ways to design customer care with simplicity in mind
You can make customers happy by keeping consistent transaction histories for phone conversations.
4 overlooked details when delivering exceptional customer care
Using a consumer’s name during a care engagement demonstrates personalization.
Creating a network of consumers
Groups of consumers can share information online and in-person.
Oops: 4 ways care centers can respond to brand mistakes
Accepting responsibility helps regain consumer trust.
3 sources for customer data (besides customers)
Market fluctuations affect consumer demand.
Prioritizing the call center in a connected world
How important are phone engagements to a brand?
Overcoming consumer negativity bias through excellent customer service
Every professional interaction should be a positive one.
Travel Industry must prepare for seasonal consumer feedback
When lines are short, companies should spend time preparing for the rush.
Think like a robot, provide service like a human
Robots can’t display empathy the way a person can.