Does your business need outsourced customer care solutions?
If busy work is driving employees crazy, it might be time to outsource.
It’s a problem when customers don’t complain
Angry customers don’t always show a company their faces.
Monitor consumer clay tablets: Customer service throughout history
One young store clerk walked miles to return pennies to a customer.
4 tips for customer service coaches
Customer contact center coaching relies on a mutual relationship.
I’d like a pizza with extra unicorn: Meeting bizarre customer requests
Customers think art goes great with pepperoni.
Social media changes that affect customer care centers
Alterations to social media messaging and privacy features may affect customer care centers.
Is the customer happy? Measuring call center success
How can you tell if your customer is happy with a call center interaction?
What quality metrics should be measured to support a positive customer experience?
Customer care can save companies money.,Customer care can save companies money.
Personalizing customer support through CER
Customers want service that feels unique and personal.
5 advantages of social media customer support
The many features social media pages provide can be used by customer care centers.
Smiles, thank you cards and flat tires: Business as usual that went viral
A flat tire is a customer service opportunity for one mobile pharmacy.
Your company shouldn’t overlook these 3 call center mistakes
Don’t let missed mistakes frustrate your employees.
Kids and giraffes: Sticking your neck out for the customer
A grocery store, hotel and toy retailer all had to deal with issues that involved kids and giraffes.
How to put a personal voice into chat to engage the customer
Chat engagements can still convey a helpful attitude.
5 habits that reinforce quality customer support
Managers should emphasize what good habits lead to best customer satisfaction.
Enhancing quality assurance and the customer experience
In order for businesses to grow, they should look into quality assurance analysis to see how they can improve.
Choosing between third-party and internal call monitoring
Third-party call monitoring providers help companies effectively manage their QA programs.
PCI certification enhances your brand’s credibility, image
Receiving PCI DSS certification proves that your business can secure customer payment information with every transaction.
How to create the customer experience through quality assurance results
Implementing changes to your business model from quality assurance results is no easy task.
Knoah And Cox Communications To Speak At Call Center Week
Executives from Knoah and Cox Communications will be speaking about the importance of quality assurance in the workplace.