MANAGE YOUR CONSUMER’S JOURNEY AND EXPECTATIONS
WITH BETTER CUSTOMER CARE SOLUTIONS
Industry's 53% revenue comes from product categories like Smartphones, tablets, LCD TVs, laptops and desktops.
Emerging products’ revenues increased by 101% YoY though they comprise only 5% of industry revenue.
Consumer electronics industry comprises of over 140+ products making it challenging for any large company to provide satisfactory customer support across the range
Knoah delivered 90% Customer Satisfaction for one of our clients which is a large company with 140 plus product range
Knoah launched web chat for a large client and achieved 90% CSAT while shifting 25% of total volume from high cost voice to low cost chat
- Tech Support
- Customer Care
- Billing, Retention, Collection
- Online Engagement
- Sales, Cross-Selling, Up-Selling
- Customer Loyalty Management
- Back office service
WE HELP YOU
- Generate higher revenue with sales offerings
- Generate more customer satisfaction and loyalty
- Reduce customer support costs
- Reduce leakages with our operational efficiency
- Achieve Higher First-contact- resolution (FCR)
INDUSTRIES WE SERVE
Our Global and Fortune 500 Clients Trust Their Brands to Us!
We have gained capabilities and experience across a wide range of industries, while developing tenured relationships that span 8+ years with some of the world’s most respected brands.