CUSTOMER DATA CAN BE ONE OF THE MOST DEPENDABLE SOURCE OF INFORMATION IN AN INDUSTRY BUILT ON INNOVATION.
Americans' satisfaction with their cable TV and internet service providers has plummeted to a 7 years low in 2015 as per ACSI
9% YoY there is a fall in customer satisfaction rate among TV and internet companies
50% of highly satisfied residential Internet customers say they “definitely will not” switch providers
Knoah helped a large USP provider to shift volumes from high cost Voice to low cost Chat improving CSAT by 9% within 6 months and achieving resolution of 80%
TotalAssure - Knoah's 3rd party quality program has helped a client to improve agent quality scores by 15% with a corresponding improvement in sales/retention by 8%
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